Nhordia Torres NP-C

I was told Dr. (name removed) had no appts. until April (4 months wait) but I could see Ms. Torres within 2-3 weeks so I made the appt to see her. I was very pleased discussing my issue with her. She is very competent. As of today, 1/7/26, I received referral to see Occupational P.T.

doctor very professional and did a good checkup after a hospital occurrence .

I was very pleased with my visit with Ms. Torres. She addressed all my concerns.

Reception needs to be more courteous, kind, have a smile on their face, and doctors in that office need to spend more time with the patient, be more helpful.

Nhordia Torres is a wonderful person and doctor to have and see me. She's very thorough and she's very kind and she explains everything. The doctors at PIH are very good. The problem is we have to wait so long to get appointments. I asked for an appointment November 17th and I called back. I had to go to urgent care twice because I could not see a doctor. And when I was called, I even called membership services and said, we can't get appointments. It is not the doctor's fault. Something is going wrong in the system that we can't see doctors when we ask for appointments. We have to wait three months. We have to wait two months. And it isn't fair to patients and it isn't fair to doctors because they want to help us. And things, we do not get the help we need it. We don't get the appointments when we want them because of the system, not because of the doctors. Our doctors are way better.

The practitioner was really great with me and my mom and very excellent Dr (name removed) is excellent doctor I thank both of them

Receptionist could be a tad bit more friendly. No smile, no conversation, just name , ok take a seat. Not a great first interaction

Best physical in a long time didn't rush through. Thank you.

It was a terrible experience. She left for lunch without first telling me the results of my X-ray. She also did not send in my prescription to the pharmacy. Obviously her lunch was more important than her patient. I will never make an appointment with her again.

The provider went above and beyond to actively listen, review my blood work, and explain things thoroughly. She took her time explaining ways I can reduce my symptoms. I felt heard, validated, and encouraged.

Nhordia Torres provided excellent care! Not only did she ask about my health, she asked additional questions to get to know me better. I feel she is invested in my care and she encourages me to keep up with preventative care

Except for the wait time in the lobby and Dr office all went well. Normally it's not too bad.

Everyone there is always nice and polite, very respectful.

Yes, Ms. Torres was a good listener. She was kind. She was pleasant. And my experience with Ms. Torres, I am grateful for her time. Thank you.

My only concern during the office visit was the woman at the front desk who checked me in, who basically wore a scowl on her face. She was not friendly. She was not warm or welcoming. She seemed like she wanted to be anywhere but there. But otherwise, all the other staff, the young woman who weighed me and took my vitals and the nurse practitioner, Torres, they were all wonderful, very professional, very warm, very welcoming. It was just the first impression once you enter the door, the first person you see is that woman at the desk who checked me in that was very cold and unfriendly.

Everyone in the office was very professional and friendly.

My doctor is Dr. (name removed). I have not seen him in over a year. He's never available, so I always have to see somebody else.

Dr. Torres is an amazing doctor, definitely answers every question, makes you feel totally heard and understood. Love the service all the way.

Good providers and friendly staff

I was surprised that I had to read guidelines for a physical from a paper on the wall. I was told not to discuss any preexisting conditions with my provider. That's ridiculous. My existing health is affected by my preexisting conditions. In my case, I feel like a recent treatment of HPylori is relevant to share. It's the doctor's job to direct the conversation. Something like "Thank you for sharing. I'll let you know if I see anything concerning related to what you shared'" I'm a retired teacher and I know that sometimes parents bring up lots of issues. I had to learn how to discern what is of importance and how to shorten the conversation. I have to make some insurance decisions soon due to my age. I have been with this group for many years. Never a complaint until now. Seriously considering changing when I qualify for Medicaid.

Had a great experience with my provider. I wasn't too happy with the nurse that took me in to take my vitals. Her name was (name removed) I believe, and her customer service was not great. There was no eye contact, she was very direct and not friendly. No eye contact, at all. When I was done speaking to my provider, she specifically asked to stay so my nurse can give me my papers and I can leave. I waited for about 10 mins just so the nurse can swing the door wide open and plain out tell me to leave, I was shocked and asked if I was getting any paper work, she said no and to exit. I left, but didn't feel right about her approach and attitude.

Dr. Torres was very good with listening to me. This appointment was the appointment I was told to schedule with my primary care physician after a visit to the E.R. Dr. (name removed) was not available until January. I was very pleased with my appointment with Dr. Torres.

Like with the rest of PIH doctors, they are overwhelmed with patients, thus making it very difficult to get an appointment in no less than two months time. PIH definitely needs to hire more doctors to adequately schedule the communities they serve.

All went well. Provider is professional, always courteous, approachable, listens well, understands my concerns, is easy to communicate with, is able to deal with my medical issues effectively and expeditiously.

Very happy with this healthcare facility! Thank you

My doctor is Dr (name removed), but I can never get an appt with her. I have to book months ahead, but if I'm sick I cannot get an appt. I see the PA more than my doctor.

NHORDIA TORRES is always excellent and thorough

Torres, NP provided excellent care. I would definitely recommend family and friends to see her.

Great very nice easy to talk to and help.

Ms. Torres listened and was very comforting. Thank you Ms. Torres.

All my concerns were addressed

Very professional.

Nhordia was attentive, respectful, and made me feel listened to.

The service is excellent. Both Niarda Torres and the intern are very well done, whatever I ask them. Thank you.

Hi, yes, Ms. Nhordia had a young girl that was training to become also a practitioner nurse. She was wonderful, very wonderful. The only thing is I forgot her name, but she was training to be a nurse practitioner and she was very good.

Nordea is fantastic, and I should have pressed all threes. So please, yes, she's wonderful. I've seen her several times. I think she's amazing. Thank you.

I would like to be able to see a doctor went I need and not wait more than two weeks. I think that going to the Emergency can be prevented went you have prevented care

I saw the nurse practitioner (NP) for my annual physical as my primary care had cancelled my appointment due to an absence and the first available was with the NP. The tone from the beginning was a little off. The nurse taking my vitals informed me that per the NPs instructions, I was being reminded of what the purpose of a physical appointment is for and that if I had any issues outside the scope of the physical, it would require a new appointment to address those concerns. I expressed my concern as I wanted to mention my perimenopause symptoms I've been experiencing. The NP came in with a NP student who was shadowing, which I said was okay. After a few minutes of the NP examining me, I brought up my perimenopause concerns and asked for a referral to an OBGYN. Immediately the NP started telling me of the potential financial risks that I could face if my referral was not seen as preventative. I said that I'd never had any issues with my insurance before. She continued to say that some patients claimed that the referral could go into the $1000s in cost to the patient. I told the NP to stop talking about this as it began angering me and to submit the order so that we can move on with the rest of the exam. The rest of the exam went as expected. But that one moment has stuck with me ever since. If a patient brings a medical concern to their medical professional, they shouldn't be discouraged from seeking the medical help and advice they need for their concerns. No doctor or NP should ever discourage a patient from seeking a second opinion or requesting a referral for a specialist. Let the insurance company be the bad guy in the scenario for denying the request. The medical professional shouldn't play that role.

I was very well pleased. The service was great. People were nice, were kind, very attentive.

They don't even give you an appointment to see your primary physician they lie to you and you end up seeing a nurse practitioner. She is not a doctor she is not experienced like a doctor. Why am I paying so much for my ins when I can't even to see your doctor. If you need to talk to the doctor they tell you to make an appointment that is ridiculous?!?! The doctor has access to a phone and she won't use to speak to her patients. Then don't be a doctor

Your service is fantastic at that office. Your phone system needs improvement to get through to whatever branch the patient needs to get to. That's it, thank you so much. That office is great.

Muy buen servicio que tiene la doctora, muy amable, se pone atención. Gracias.

Thanks

This was not my normal doctor, who usually is unable to provide an appt. This was follow-up from ER visit. I had to call a second time pleading for any doctor, or NP to see me to remove staples from head within the timeframe from ER visit. The Lambert office told me just to go to urgent care to have staples removed. Finally, I was given appt.

For being a physical, you expect for someone to ask you questions or concerns that you might have during your last visit. I felt everything I asked for, they would say, oh, you're going to be charged for that. We're going to have to charge your insurance for that. And it just made me feel like I couldn't even ask any more questions. I don't mind if you fill my insurance. I have two on file, but it was always the the thing to say to me, and my concern about if I had any, if I had been feeling concerns about feeling down was asked, and yet when the provider came in, she didn't even bother asking. I know it has a lot to do with menopause, but which would have led to my question about seeing a gynecologist to see if there's something I could do for my menopause. Stuff that I'm going with, but not, didn't even have that chance

My doctor was great. The person who checked me in was not friendly at all. I am usually greeted cheerfully and asked how I am doing. Not this time. Example, she took my blood pressure but did not make any comment on the numbers and she did not provide the numbers. I do not know what my blood pressure was. The end of the appointment was abrupt as well. She seemed to be in a hurry, but the office seemed pretty empty. Maybe all that is needed is further customer service training and monitored supervision. The experience was not what I am accustomed to.

The wait times to see a DOCTOR is ridiculous.

Dr. Torres is the best. That's all I can say, the best.

I wasn't happy. She couldn't answer some of my questions she kept saying I would have to see my primary and when I went to make an appointment for my primary I can't see her till September 8 th she wasn't much help. I felt like it was a waste of time. She spent about eight minutes with me and I paid a $15 co-pay. I wish I would've canceled the appointment.??

As a new patient with multiple health issues, I was treated very well with kindness and courtesy, I am happy to have this facility to be my primary care provider.

The supervisor was excellent. I would definitely recommend people to her. And if I answered the last question incorrectly, that was (PHI removed).

I like the service they gave me with the doctor.

I have not one complaint about this office, the staff, the doctors, the wait time, calling in, callbacks. It's all been so incredibly awesome. Thank everyone there for me. Thank you.

Listens, professional, friendly and knowledgeable

The provider offered lifestyle solutions. Her recommendations included exercise and a supplement. She never scared me into feeling like an invalid. Thank you

Extremely unsatisfied

Yes, I can't get into this office ever in a timely manner. I actually needed to see my physician. I was in the hospital for a set of melamine poisoning. I was told I needed to see my provider in a week after coming out. The earliest I could get in to see my principal physician was two months and a week after I came out. So I chose to see his nurse practitioner instead, which I've done on many occasions. And still, I had to wait three weeks to see her. This is not care. You need more PIH, I mean by you. Needs to have more doctors, needs to have more staff, needs to have more people. The second problem that I find very serious is that I can never talk to my provider. It was always...

Excellent care & thoughtful; I was sent for exrays, which was done at the facility.

First visit..very pleased

Excellent attention! She was very kind and listened to everything I wanted to say and gave me solutions.

Everyone was nice and attentive.

I was scheduled for a physical since I was a new patient. I was notified that new patients do not do physicals on the first day. So when I arrived, I was told right when I was inside the office that I could not do a physical.

It took almost two months to get in for an appointment which would be the only negative concern about this visit. The visit itself was excellent, and NP Torres couldn't have been more professional and a pleasure to discuss my health issues with. Office staff were friendly and nice.

Had a great experience, very thorough and listened. The follow through was quick.

Nhordia is one of my favorite practitioners at PIH! When I learned I would be seeing her, I knew I would be in great hands! She addressed all my concerns and is always so patient and caring.

I would just like to thank Nhordia Torres, who is not only a very nice person but also very professional.

My opinion is more so about all the appointments because they give me appointments far away and I already know you're very busy with appointments and lots of people, but from there (unreadable) can't be in the

Nhordia Torres P.A didn't listen to what I was asking I needed my pre opt to be completed for eye surgery she advised she could only read me my blood test results when I continued explaining I needed my pre opt completed she told me it wasn't important and my eye surgery wasn't priority or important.

She is very nice and understanding. I let feeling better about my condition

I felt really comfortable talking with Nhordia Torres she explained everything very well and was very professional

Respectful place

Everything was good. But x- ray was not available when I was there. When back later as I was told, still no x-Ray technician.

Provided valuable information for my condition. Very attentive about what I had to say

Very good

You do very well, but what you could really improve on

The girls at the front aren't very friendly. Need work on customers service with smile and concern.

I'm very happy, looking forward to continue going in the future thanks .

Nhordia Torres is always very pleasant, professional and extremely helpful. I drive over an hour and a half to see her. Complete trust and appreciation. She deserves recognition and a significant raise for being a consistently overall amazing clinician. She is a tremendous blessing. So grateful!

Please if possible add more doctors to this office, for years now it has been a challenge to schedule a visit with my assigned doctor, everytime I request an appt with my pcp she is always booked. Thank you for all you do.

She is a wonderful Provider

Yes, I was disappointed that I wasn't able to see an actual physician. The wait was like two months. And so that's the only thing. I was hoping to get an appointment with my physician rather than a physician assistant. It just seems that you should be able to see your doctor in a timely manner.

I had no problems with being seen quick, plus the whole staff was nice and friendly and the facility was nice and clean also

Nhordia Torres is an excellent NP very kind and takes the time to listen to your concerns

Nhordia Torres is great.

My lab results are missing. The results from my stress test are missing. Both of these procedures were done at PIH. I went to the office on the 11th to review the results.

Excellent care

Wet professional and great listener

I want to continue seeing her in the future.

Always a great experience. Friendly staff.

Hi, this is (PHI removed). I love how helpful and kind the staff was, both secretaries and the doctors and nurses. They were awesome. The only thing that I would love to see improvement on possibly is just the time availability for patients to see doctors either via in-person or virtually through Zoom or phone call. That's the only correction that I would - that I can think of. Other than that, phenomenal job, everyone, and keep up the good work.

Nhordia Torres was very helpful,with the ringing of my ears

Thanks

Yes, for the most part she listened to me. There was a concern that I had that she wasn't able to find on MyChart, so I had to look it up on my, on the portal for my lab work with LabCorp to show her the concern that I had. That was a little concerning, just that, just that she wasn't able to find it quickly on her end and I had to find it on my end, so that was a little, like I said, a little concerning. And good thing I was able to log on to LabCorp so that I could show her why I was concerned with something and then she

Hi. The receptionist at the front desk, she could have smiled more. She seemed very serious, didn't seem very happy. But the nurse practitioner herself, Nhordia, she was wonderful, made me feel very comfortable, saw me on a timely manner, and I appreciate her taking the time to listen to my concerns. I definitely would recommend her to any family members.

She is very patient and care about my health needs very comfortable with her concerns

Keep up the great work.

NHORDIA Torres is the best PA ever

It was very thorough and polite

I believe my visit was rushed and I felt that it was pretty suggestive of my personal relationship due to a discrepancy caused at another facility but I came to this clinic to confirm. Also it was never clear to me that it wouldn't be a annual checkup along with any additional concerns being that I am a new patient. Why did the office staff not scheduled me for my annual checkup as requested?

I didn't get my lab results from my previous appointment & I didn't get new upcoming appointments or if I will be having any lab work. I feel it was a waste of my time going to the Dr office

Dr. Torres showed such compassion for me. She is non-judgemental and met me where I was at. Everything she has recommended has been a benefit. She is a great listener, and I am so happy she is part of my care team!

I answered No to most questions because I did not get to meet the provider unfortunately. No ill will against her. I do want to say that although it was my fault that I was late I completely understand but the MA informed us od a 20 min grace period of which I made exactly not she was sending another MA named Vanesa which was exceptional by the way to let me know that I was passed the grace period so I had to reschedule. I asked to meet the MA that claim I was past the grace period but she refused to come to the front counter to meet me. Again it was my fault for thinking my daughter would be ok to attend alone since she is 1 week shy of 18 years old but she waited for 1.5 hours and they couldn't see her. We however liked the location very much and we appreciate Vanesa's professionalism so we definitely rescheduled.

It was a great experience and my first response should have been a four. I accidentally hit one.

It's taking too long to get an appointment. Someone should not have to wait six weeks to get an appointment. That's all. Thank you.

I got to my appointment on time medical assistant looked upset since she called me back to take my weight . Did not even Greet or anything needs to be more polite and friendly if works in the medical field . I addressed my concerns with NP when she came in she said I will perform a test and back come in will take 15min. 15 minutes past and she didn't come back into the room 45 minutes later the medical assistant said here is your test result and a referral I said is the NP going to come back in to explain the result and she said no she did not have time because she was attending to other patients. I spent almost 2 hours there and didn't even have the time to come back and give me my result that I didn't even understand what my outcome was . I told medical assistant can she please come back in I have other concerns she said no she can not make another appointment Luckily I seen a specialist and they explained everything don't think I'll ever see her in replacement of my MD.

It's almost impossible to actually be seen by a doctor It seems that a PA is the only option