Cathleen Yi Li DO

Everything is well and fine.

The staff is great and wonderful. The doctor was wonderful. The parking was adequate. The building is clean and safe and secure. But one of the very best things is they don't try to rip you off like over at the Putman Building or the main hospital and charge you to park. The parking is free and I always try to go to a doctor where the parking is free. I hate going to the hospital and I hate going to the Putman Center because the Putman Building because I feel like I'm being ripped off. So it's great to go to a doctor where they don't have their hand in your pocket trying to steal your money. So it's very nice going to the doctor there. It's the parking is great. It's safe. All the excuses that the main hospital uses to charge outrageous parking. Oh, it's to give us more parking. Oh, it's to make it safer. And none of those things ever happen. So I really like going to this facility.

She is an amazing doctor and explained everything carefully, what was needed to be done or what she was doing. Amazing doctor.

This was my first appointment with Dr. Li and she is a wonderful doctor! She is very professional and was very thorough in her exam. She answered any and all questions I had. I look forward to seeing Dr. Li on my next visit, as well as her nurse who is always so great!

Dr. Li was very nice and helpful with all my questions and took the time to explain all my questions

Dr. Li is professional and yet now to earth, very personable as always. The nurse was as well. PHI needs more like (name removed) she has been a pleasure to have as my primary physician.

Very thorough, kind and understanding-excellent!

Hello, you need to hire more doctors for this practice. It took me three months to try to get an appointment with Dr. Li. This is unacceptable. I had to go to urgent care in between my appointment. This needs to change. So you need to have more doctors. Doctors need to be able to be available to their patients when needed in a timely manner.

Very pleasant office environment. (PHI removed) was very kind and listened to me intensely, offered a flu shot, which I took. Dr Li covered lots of reports and tests, we discussed numbers and the progress with new medications. Good visit.

I just want to tell you that I love my doctor and she's a very good doctor and she takes good care of me and we're very blessed here in Reading Ear to have such great doctors. Thank you.

When I met with Dr. Li, I felt as if it was very rushed. She examined my ears, which was done seconds. I mean, asked that I opened my mouth. She was at a distance and I don't know if she even looked. It just felt like the appointment was very rushed. She did answer my questions. I had some concerns about the mold, but she right away said that it was because of my age and I asked, then I asked her to please look at them to confirm that. Again, it was a very, very rushed exam. I had not had a physical exam in almost three years and it just felt and from what I understand from what the

The way you can improve the most is it took way too long to see the doctor. Way too long. Almost 45 minutes. Speed it up, guys. Thanks.

From the person at the front desk, the medical assistant and the doctor, all treated me with respect and professionalism. A very pleasant experience with all.

Dr. Li was fabulous! She listened and answered all the questions I had and made suggestions for me for my health. As much as I loved Dr. (name removed) as my Primary Care doc, I am looking forward to seeing Dr. Li for all my future care - she is awesome!

I am new to PIH, i'd like to say thank you to all that will assist with my care.

I love Dr. Li 's professionality and her very attentive, which you can't find nowadays. Thank you very much.

Very good & professional.

Dr. Cathleen Li takes time to listen to my concerns and answers my questions also gives me knowledge of the way I can better manage by health

Staff friendly and professional Dr Li is amazing compared to my last Dr (name removed)

Her nurse was dry and not warm ,she looked annoyed when she had to go back and correct the form o lab test

Dr. Cathleen was awesome! Easy to talk to.

app reciate not having to wait in office for very long

My visit was scheduled wonderfully. My care is excellent. I highly recommend Kathleen Lee to anybody that I know. Everybody in her staff was kind, courteous, and friendly. I appreciate them and I appreciate PIH. Thank you.

She was very professional, I had to see her because Dr. (name removed) had no appointments available. I would definitely see her again if I am unable to see him again

I wanted to see my primary physician, however she was not available.

Wonderful Dr. helpful, understanding, caring

Was happy my new PCP was good.

Thank You Dr. Li.

Dr. Li was very friendly, informative, thorough and listened to what I had to say. She really cares about her patients. I am very grateful to have her for my primary dr.

Dr Li is great...I always look forward to seeing her. She is very good and explains things well. Office staff is really nice and welcoming. I got a painless flu shot this visit!! ?

Dr li is very thorough and she listens to your concerns.

PIH wait time is so long now. I like this provider but after being in ER, I tried yo get a follow up appointment, and there was nothing available (with any provider) for over a month

Very professional

Dr Li listened to my concerns and gave great advice.

Love all the doctors at PIH!

This was my first visit with Dr. Li, she was very nice and respectful, I think we'll have a good doctor/patient relationship.

An amazing very friendly, professional and compassionate office. Thank you so much!

Dr. Li is very thorough and listens carefully. I have referred my husband and a dear friend to Dr. Li.

Everyone there was very courteous. The nurse was amazing. The check-in was fast and my compliments to my nurse I forgot his name and (PHI removed).

I am hardly ever able to see my primary physician. I usually have to see somebody else because she's never available.

Excellent visit with Dr LI & Staff

Best Doctor Dr C Li -

I think Dr. Li and a very good Doctor. I love her easy going Personality. My only complaint is that twice after talking to her I felt like she has knowledge of the average person of my age. For instance, what the average blood pressure is of the person my age. However, after being taking blood pressure medication for decades, I know that my body is more comfortable with a little lower blood pressure ( 117 over 68) in that area. I don't think she really hears me when I say that. She just seems to stick to how I should feel. As, I said, it's happened twice. I just wish she could set up a plan for me that is more individualized. Besides that, I hope she will continue to be as kind and respectful as she usually is. Thank you

Dr. Li really cares. She takes the time to listen . When i contact her through your portal, she always responds in a timely manner

I came half hr early and they took me right away. I don't have to wait for my schedule time. That's was great. The dr and the nurse giving me excellent care.

So sorry to hear that Dr. (name removed) is retiring. He's been my primary for many years. Best of luck to him.

All professionals and everything is very clean

I arrived early as requested (15 min) and after checking in I was being weighed and had my blood pressure checked and before my 9:00 am appt Dr Li was in the room with me asking me questions! I appreciate that Dr Li does NOT make her patients wait and is very caring and patient! I feel very happy having Dr Li as my doctor!

Appreciated that Dr Li sat down and went over my previous results. Answering all my questions.

The lab work Dr. Li referred to at my appointment yesterday was from last January. She did not give me a referral for labs for my next appointment with her scheduled on January 12, 2026. Shouldn't I have current lab results for that visit?

It is always a pleasure to visit this doctor and the office. Staff is friendly , capable and courteous. Dr Li listens to my concerns and addresses them promptly. thank you

The office ie very modern and facilities are very clean

This was my first time seeing Dr. Li. She actually listened to me and addressed everything I was concerned about, rather than just dismissing them as had been my past experiences. I left with the referrals I needed and as soon as I got home, called a friend to let her know how impressed I was with Dr. Li and that I finally had hope that my concerns were heard and I was going to get the help I needed.

It was on time and staff were friendly.

Once I got into the office, it was really well. I was really happy with the service. But getting to Dr. Li was very difficult. It took, I think, a few months to get in. Okay, that's pretty much it. I was just not able to see Dr. (name removed) or Li when I needed to. Thank you. Have a good day.

Dr Li and her staff were great!

I didn't feel they rushed and spent plenty of time with me. It was also nice that the office wasn't crowded so they must allow time on their schedule to give us, as patients time.

Hi there. My biggest concern was that it took so long for me to actually see my provider. And when I called to make an appointment way back in May, the soonest I could get was the end of August. So that's pretty concerning. And that caused us to want to try to find a different provider all around. So thankfully, when they did call, because they had a situation where they had scheduled me for a long appointment, They were able to get me in sooner than the very end of August, but I was still multiple months away from when I needed to be seen originally. So anyhow, that was my biggest feedback for you. But once I got in, it was great. Timing was well. Doctor seemed great. So just getting into an actual appointment was the biggest frustration. So hopefully that continues to improve. Thank you. Bye-bye.

Dr. Li was very good. She was recommended by (two names removed) as being an excellent doctor!

Best not to say too much. Will things improve ? I think not.

Good customer service

She rushed through the appointment and did not give me the results of all the testing that I took before.

I'm very happy with Dr. Catherine Lei my doctor. She's very thorough. Very understanding Friendly and spend more than enough time with me showed concerned. I would definitely recommend her.

I thought Dr Li did a good job listening to me and examining me, but it seemed like she was moving fast. When I asked about the itching she just told me the cream should help cool it down. It seemed like she was in a hurry

Trying to get an appointment with your GP is impossible! What the hell is going on at PIH? I don't want to go to urgent care, I haven't had good experiences with PIH urgent care. I pay A LOT of money for my insurance and if I need to see a real Dr I want to be able to get an appointment. Ready to find a whole new network. Maybe Providence will be more timely? Been with PIH for over 20 years and it's going downhill, not the way it should be going. Need a surgery and I have the best orthopedic dr whom I trust with PIH. After that I think I will be looking at other options is we are still having problems trying to get in to our GP. It shouldn't take 3 months to get an appointment for anything. Ridiculous Maybe hire more qualified Dr's? I'm hoping for change and we've been saying that for a couple years now. Come on PIH, you can do better

I have everything taken care of and I'll survive another year. So that's it. Could I say goodbye?

I was the first appointment, 8:00am. I heard a person check in after me with appointment at 8:20. I was not in the examination room until 8:15am. My appointment was 07/08/25. My previous appointment was mid November 2024. I had blood work done immediately after seeing Dr Li, in mid November. Those results were reviewed with me during this latest appointment 07/08/2025. Dr. Li, then ordered blood work to be performed immediately after my appointment on 07/08/2025. This blood work will be reviewed with me during my next scheduled visit 12/15/2025. Why isn't blood work scheduled two weeks in advance of your next scheduled appointment so that it reflects your current condition, not conditions 6 months old. Additionally, will two visits in one year be covered by Medicare? I am 74 years old.

Great patient care. Thank you Dr Cathleen Li and staff.

I love my doctor because when she walks in, she greets me and she also ask if I have any questions after she will listen to me, and after she has an exam with me, she asked me is there anything else she can help me with love her, and I would recommend her to anyone And everyone

Dr Cathleen Li did an excellent job explaining my lab studies and answering my questions.

Yes, I have been a patient of Dr. Li's for several years. And in all those years, she's been very, very good listener and very attentive. For whatever reason, she was having a bad day or whatever, but she was not her usual self. She was curt and short and rushed. I felt rushed. And so I just wanted to stress that I was a little bit disappointed with the way I was treated on my appointment. Thank you.

Management is forcing providers to see the maximum amount of patients in one day, with quality of consultation suffering.

Dr Li is the best doctor I have ever had. She's young and knowledgeable and extremely easy to speak too. I would never think of looking for another doctor because she was very hard to find and she has my utmost respect and trust.

Dr. Li could tell I was in a lot of pain when she examined me. Her caring questions quickly put me at ease. I really liked how thoroughly she guided me through the exam process. I will definitely seek her for my future doctor visits.

I was extremely happy with the office, the staff, very courteous. My doctor, very nice and gentle and very attentive to my needs. I was very, very happy.

The staff for Dr. Li and all your doctors are phenomenal. They are always helping and always willing to make things work. So the first couple answers that I put no are incorrect. It's actually a four. Like I said, the staff, the doctors, they're all great. Thank you so much.

I really like going to this medical facility. The doctor's nice and the staff is nice. And one of the very best things is they don't charge for parking. I avoid going to the other Putman, PIH building, all of that because they charge parking. If I can go to a different facility, I go to a different facility. I'd rather even drive a little further because I don't like being ripped off and being charged to park. So I will go to this facility all the time if I can. The doctors are great. It's clean, it's modern. Everybody's nice that works there and it's free to park. That is the best, best thing because us people that have to go to the doctor multiple times a week, a month, I'm going broke paying parking. It's not cheap. I went to the doctor three times last week in one week, three times in one week. Two of them I had to go.

I was seeing in a timely manner. The doctor listened to me very carefully. What I was concerned about, it was a yearly physical, and I didn't have a complete blood work on my cholesterol, and I had to bring that up to the doctor. And she was very kind, and she wrote up an order for me to have it done. It's just other doctors, I already had all my blood work done. And if I didn't bring it up, they would never have seen it. So that was my one concern about it. Thank you.

Had scheduled a wellness appt for May 14th. Person that scheduled my appointment put down as follow-up. Doctor Li told me follow-up was a 40 min appt? Have had 2 wellness appts in the past and they were not 40 mins. Doctor Li said she didn't have time for wellness appt and I needed to reschedule.

I don't like how they'll charge you if you have questions/concerns about your current state of health even though I was in the office for my yearly physical. You should be able to talk to your doctor and question them about things going on with your body.

They did really well.

Very good and blessed.

This was my first time seeing Dr. Li and I will be coming back. She is great!!

This office was clean, everyone was friendly and Dr. Was a good listener and attended my needs of meds.

Thank you Dr.Li and the staff at PIH family care. I appreciate all that you do to help others.

Satisfactory

Yes, I just want to say that I receive, always receive outstanding and excellent care from Dr. Cathleen Li and front staff is always courteous and that's all I need to say. I'm very happy. Thank you. Bye.

Great service & experience. The Doctor took her time to listen and explain my lab results. Love PIH.

Love Dr. Li, just impossible to get in to see her in a timely manner. My physical appointment is 4 months out?

The people at this medical center are very friendly. I have a uti and was treated right away and given a prescription. My sugar level was also checked even though I was not having a problem at this time.

Very difficult to get an appointment with my primary care physician. This appointment was over two months away. Thank you very much. Bye-bye.

I accidentally pressed no to recommending to my family and friends, when the answer is yes. And in reality, my husband has her as his primary care physician because we do care about her service. Thank you.

The Dr, was very friendly and helpful, her MA was too. I appreciate both of them.

It was a good office visit and it was good to see Dr Li again.

Dr. Cathleen Li is very courteous and always takes the time to listen to any issues you have and she's very caring and thorough with her explanations.

I found out days later that I need a my chart to receive my information. This was not explained to me at my visit and now I am having trouble getting connected to the office to get it set up

I just want to say thank you very, very much. God bless you.

Everything is good. The office and Dr Li.

The technician, (name removed), who initially saw me, was extremely nice. And I appreciated her patience, her kindness, and her ability to speak and speak well. And I actually have a conversation. I enjoyed her company. She was really nice. I find that many of the technicians before are very quiet and not responsive at all. But I really enjoyed (name removed) a lot. So thank you very much.

Doctor is excellent Assistant was excellent Very satisfied with both Attentive , professional and pleasant

I think you should have a lab test before an appointment. And don't forget to include the urinalysis.

My name is (PHI removed). I am very happy with Dr. Kathleen. She gave me all the answers that I need to listen for her. Plus, she spent a lot of time with me. I recommend her definitely to all my family and my friends. She is very, very good and a smart doctor. Thank you.

Dr Li very attentive and listened to me. She was most kind, gentle,friendly. Liked her alot

Hello. So I'm glad that I'm receiving this survey. I was very disappointed to have waited to be scheduled for an appointment for my yearly exam. I called in December and I was informed that I was not going to be seen until June. And so I ended up calling multiple times until I spoke to someone and of course they informed me that there was an issue with some sort of hack and so that was the reason why we weren't able to get scheduled as patients. And I ended up going in for a visit in January and I was not able to see my doctor, Cathleen Li. And I was scheduled with a nurse practitioner. I believe her name was (name removed). She conducted a test because I had some symptoms.

I am very pleased with my doctor, Cathleen Li and will recommend her to my family. The staff sometimes appointments are not made quick enough or I can't get a hold of my doctor fast enough when I'm having a problem and need her advice. I can't get a hold of her. That's it. Thank you.

As the patient's spouse, I appreciated that Dr Li allowed me to express my concerns and incorporated them into my spouse's care plan.

Hi, yes, this is (PHI removed) and I called Dr. Li's office this morning to please send me a note from the doctor saying I can return back to work on Monday. I was there yesterday and I guess I wasn't really thinking. I asked her for a letter for today but I felt sick today because I got new antibiotics. So I did not go to work and I just got released from the hospital. So I think I'm going to wait till Monday to return to work because I'm really not that strong yet. So I have not received a text or I requested a text message from the doctor so I can forward it to my school where I work.

Completely satisfied

Was in very bad shape for days. Turns out I needed antibiotics due to sinus and throat infection. Very much appreciated getting scheduled to see the doctor on the same day and friendliness of the office staff.

PIH - Doctor Li's office specifically, needs to work on responding timely to requests. Seems like they are overwhelmed with patients which in turn neglects many of them.

Everything went well. Excellant experience.

I went for a preventative care appointment. Unfortunately I suffered a bout of severe abdominal pain two days before my appointment. I delayed going to urgent care assuming I could talk to my Dr. during my appointment. The Dr.'s assistant told me I'd have to pay out of pocket to discuss my problem so I declined to talk to the Dr. about it. Had I known this would be the case, I would have gone to urgent care the day before my appointment. I also had to wait nearly four months to see the Dr. after scheduling my appointment due to no times open. Both of these help me to see my Dr. as for preventative care ONLY. I'll never get an appointment with her if I'm sick, so urgent care will now be my choice if I'm ill. I may be old, but I thought Drs. were supposed to help you when you're in pain and not (after doing her preventive care pelvic exam) suggest I take a Pepcid. This comment left me with no response as if I had responded I'd have been charged for needed help that I've already paid for insurance for.

Great experience